| Help Desk
Magic John Bidets is committed to providing the highest quality productsfor your home, bath, and body. We provide world-class service, exceptionally fast delivery and a straightforward bidet buying experience. You provide the passion and desire. We can only accomplish our mission if we build your trust and treat you exceptionally well each and every time you visit us. So, we've created a guarantee that takes the risk out of shopping for bidets.
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We guarantee 100% satisfaction with your bidet purchase. If you're not satisfied with your purchase, neither are we. You can return your bidet for an exchange or refund of your purchase price within its warranteed consideration. |
| Let us know how we're doing on our commitment to excellence. Please use the below
information to contact us with questions, comments, or criticisms. |
Live Help
(7am - 6pm PST, weekdays)
Sale Toll Free 1-800-550-0056
Customer Service 1-888-234-7007
(24 hours a day, 7 days a week)
Online: Fax: (425) 284-3186
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Email: sales@MagicJohn.com
Mail:
Magic John
14736 NE 95th St.
Redmond, WA 98052 |
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Shopping at our site is safe, and we guarantee it.
All orders on our site are processed on our secure server. All credit card information is encrypted and protected. To check that your transaction is secure, look for the unbroken key or closed padlock icon in the lower left corner of your browser screen.
If you would prefer not to place your order on-line, please call our Customer Service at 1-800-550-0056. One of our customer service representatives will be happy to assist you. |
| PRIVACY |
We will never sell or give your e-mail address (or any other information about you) to
anyone else without your permission. Period. We created this policy to demonstrate
our firm commitment to your privacy.
And though it's necessary to provide shipping information to manufacturers who will be
sending your order to you, we've required each one to sign an agreement which states that the customer's name and information must remain confidential between Magic John and the manufacturer. |
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We accept the following credit cards: Visa, MasterCard, American Express and Novus/Discover. We also accept checks and M.O. on a case by case basis. We also accept Paypal orders on a majority of our products.
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Your order can be delivered to your door for free. This offer covers most items shipped by ground within the contiguous U.S. The only exceptions are large or heavy items, such as a tanning beds, pool tables, shuffleboards, some bidets, etc.
Please provide a valid street address with each order (we are currently unable to ship to P.O. boxes). Additional charges apply to rush and international shipments, including Alaska,
Hawaii and Puerto Rico. Shipping costs are listed beside each product. If there is no price,
you can call to get a quote (this is especially prevalent for the higher weight items). Many products ordered from TMagic John are shipped directly from the company that manufactures the product, so if you order more than one item, each may arrive in a separate package. However, your single order will reflect the total cost, including shipping, regardless of the number of items you buy.
**IMPORTANT! International shipments are subject to Duties, Taxes, Broker Fees, and
Customs Fees in your country. These EXTRA fees are YOUR responsibility and must be paid upon receipt of the shipment. The rules for these fees vary by country, and your local
government determines the duty and customs charges. |
| SALES TAX |
| Sales Tax is added only to orders delivered within Washington. The state of Washington requires that we charge sales tax on the full amount of the order including the shipping charges. When applicable, sales tax information will be displayed in your shopping cart along with other pricing information that pertains to your order. The current sales tax rate in Washington is 8.8%. |
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| HOW FAST YOU WILL RECEIVE AN ORDER |
| All orders are processed between 7 a.m. and 5 p.m. (PST), Monday through Friday. Your order will be shipped within 48 hours, unless otherwise noted. Please see for delivery and shipping policies. |
| OUT-OF-STOCK PRODUCTS |
| Though we do our best to make sure the products we offer are always available, we
occasionally run out of particular items. If the item you order is unavailable, we'll notify you within 24 hours. |
| 1. Please call 1-800-550-0056 and explain the situation |
2.We will call up the shipper that provided shipping to you in the first place to pickup.On Bidets, please use
UPS to ship back |
3. Put the packing list inside of your package with the item(s) to return. Make sure to include all parts and data sent with the package |
4. Tape box securely and mark with appropriate shipping address. |
NOTE: The above returns process is for domestic (U.S.) customers only on packages that HAVE BEEN AUTHORIZED first. Call 1-800-550-0056 or use our Live Help available from 7am - 6 pm PST, Monday - Friday. You may also request return authorization via e-mail at sales@MagicJohn.com. Returns should be sent to the following address.
Magic John Bidets
14736 NE 95th St.
Redmond, WA 98052
In order to make a Bidet exchange please follow the above returns process and place a new order for the items you would like. We handle all exchanges as separate invoices, your return will be credited to your credit card and any new order will be a new charge.
If you receive a bidet that was damaged in shipping, please email us at the sales department. Please include your order number (found on packing slip) and the name of the carrier.
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